Headline
|
When it comes to support, AI and automation are positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. This new technology is actually enabling customer service agents to be even better at their jobs. Businesses are turning technology, such as AI, from customer-facing to support team-facing and as a result, are experiencing wide-ranging benefits which are making their teams more productive and more empowered.
Join Chris Savio, Senior Product Marketing Manager for Bold360 by LogMeIn, and guest speaker Ian Jacobs, Principal Analyst at Forrester, in this webinar for an in-depth look at how businesses are leveraging emerging technologies, like AI, to make support teams more efficient, drive greater agent satisfaction, boost on-boarding and training processes, and deliver differentiated customer experiences.