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Watch this webinar to learn:
- How more mature organisations are getting ahead
- How AI is helping retail scale at peak times
- How you can gain the NPS and revenue rewards that competitors may be getting
Fifth Quadrant also produced a research report on Humans & Machines in Harmony: The Webchat Customer Experience in Retail to demonstrate CX thought leadership and provide insights and commentary on the CX performance of Australian retailers in delivering to the needs and expectations of their customers.
Customer Experience is continually highlighted as an important factor in improving a B2C organisation's performance and getting ahead of the competition. But what is the reality? If it does deliver benefits, what are the key aspects that make leaders stand out versus their competitors?
In recent research conducted on behalf of Bold360, it found significant benefits to increasing your customer engagement maturity. However, there are serious risks for those who do not undergo digital transformation soon.
Join Steve Nuttall, Head of CX Research at Fifth Quadrant and Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn, as they uncover how you can move your business up the CX maturity curve.