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To understand this, we need to look at three seismic forces rocking the customer engagement landscape:
- Shifting demographics and new channels
- Intelligent self service
- The changing nature of customer interactions
See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.
These times of uncertainty lend an opportunity for companies to stand out in how they respond to and engage with their customers and employees.
As Lucinda McCaffrey, enterprise account executive and travel lead at Bold360 explained in an interview with Skift, “In terms of the coronavirus, it has forced the travel industry into a more modern way of thinking about customer and employee engagement that puts them on par with other industries.”
She also emphasized that “customer engagement matters even more than usual when the situation is highly emotive. And clearly, this is a very, very emotional time for everyone.”
Companies will have no choice but to invest in a solution that enables them to deliver superior customer experiences. But the landscape of vendor choices can be overwhelming. Read this report to help narrow your search and expedite the vendor selection process. Evaluate solutions specifically designed to improve the customer experience – like Bold360 – that easily integrate with existing systems, deliver superior experiences across channels, and give you the best return on your investment.