New Proactive Chatbot

Additional Language and Translation Support

Agent Workspace and Monitor View Enhancements

System Performance Improvements

Ryan Lester 
Director of Customer Engagement Technologies, Bold360

Micah Solomon
President and CEO, Four Aces Inc

Today’s customers are more empowered than ever. Because they have an unprecedented amount of buying choices, they aren’t willing to waste their time or money with a brand that doesn’t deliver an exceptional customer experience (CX) during and after the buying process. But in this age of global competition, social media, AI innovation, and endless customer distractions, what do exceptional customer experiences look like?

Join Micah Solomon, who consults, mystery shops, and trains some of the greatest customer-focused companies of our time to hear first-hand how some of the greatest companies of our time (including Apple, The Ritz-Carlton, Zappos, USAA, and more) delight their customers. We’ll outline 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

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