Bold360 ai | Yatra Case Study

Headline

See side-by-side comparisons of the significantly higher annual performance results chatbot users achieve than non-chatbot users across measures, like:

Annual company revenue
Customer satisfaction and retention
Average handle time

Download your copy of the research report, 'Chatbots in Customer Experience: The Modern Way to Sell More & Serve Better', to see how effective chatbots can be for your business.

When Yatra sought to reduce operational call center costs while keeping their popular business going strong, they chose AI-powered Bold360 to implement a multi-channel self-service solution. Call center volume went down, and sales went up.

Since implementing Bold360, Yatra has experienced significant benefits, including:

Reduced call volume, even as sales increased
The ability to handle 150,000 queries per month
Lower calls-to-booking ratio, down from .15 to .10 in one year
97% positive feedback (internal call center use case)

Download their story to learn more.

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Yatra Case Study

Keeping more customers on the move with AI self-service.

Headline

See side-by-side comparisons of the significantly higher annual performance results chatbot users achieve than non-chatbot users across measures, like:

Download your copy of the research report, 'Chatbots in Customer Experience: The Modern Way to Sell More & Serve Better', to see how effective chatbots can be for your business.

Download the Case Study