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Kicking off a review of new business tools and solutions can be an intimidating task – especially when you are evaluating a new and emerging technology, such as a digital engagement solution powered by AI. You know you want to efficiently scale your business while improving your customer experience and therefore will need to develop criteria for evaluating the technology. But where do you begin when creating this list?
To give you a head start, we have three of our customer experience experts to discussing areas you should consider when looking to implement a conversational AI solution. They’ll share their real-life experiences working with credit unions, banks and other financial services institutions like Royal Bank of Scotland, Suncoast Credit Union and Fannie Mae.