Headline
Join this webinar with our guest speaker Kate Leggett, VP, Principal Analyst at Forrester, and Ross Haskell, Lead Evangelist, Digital Engagement Technologies at LogMeIn, to:
- uncover how you can move your business up the maturity curve
- deliver exceptional customer experiences
- reap the rewards in NPS* and revenue that your competitors may already be realizing.
*Net Promoter and NPS are registered service marks, and Net Promoter Score is a service mark, of Bain & Company, Satmetrix Systems, and Fred Reichheld.
|
You’re hearing a lot about customer experience (CX) and digital engagement lately. You’ve probably heard that CX is an important factor– perhaps the most important factor– that separates you from your competitors. But do you really believe it? Has your business prioritized it? And are you delivering a good customer experience right now? (Take our assessment to find out!)
Bold360 commissioned Forrester Consulting to measure the benefits of providing good customer experiences. They found significant benefits to increasing your customer engagement maturity, and serious risks for those who do not undergo digital transformation soon.