See What your Customer Sees: Visual Customer Service and IT Support in the Age of Social Distancing
Many companies are struggling with supporting their employees as they transition to work-from-home mode and servicing customers while keeping them (and their teams) safe and out of harm's way.
As people are being asked to practice social distancing in response to the COVID-19 pandemic, visual engagement has emerged as a truly helpful, fast and effective way to resolve physical equipment and device issues remotely and safely.
Watch this webinar to see firsthand how to maintain a high level of customer service remotely by:
Guiding customers through product setup and initial use to minimize the need for in-store or at-home visits
Diagnosing problems ahead of time to ensure the right parts or technicians are sent to a customer only if necessary
Assisting employees through workstation setup and/or hardware troubleshooting
Chris Savio, Sr. Manager, Product Marketing, Rescue Live Lens
Jack Squires, Sr. Principal Product Manager, Rescue Live Lens